Refund policy
Brand Name: CROWNED SKIN
At CROWNED SKIN, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must meet the following conditions:
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Items must be unused and in their original condition.
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Products must be returned in their original packaging.
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Proof of purchase or a valid order number must be provided.
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Products must not show signs of use, damage caused after delivery, or improper handling.
For hygiene and safety reasons, certain personal care and skincare products may not be eligible for return once opened or used, unless they arrive damaged, defective, or incorrect.
2. How to Request a Return
To start a return, please contact our customer support team at:
Email: mztrynkktbwsltnhtaatnjmzwtyysy@gmail.com
Please include the following information in your email:
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Your order number.
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The item you wish to return.
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The reason for your return.
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Photos of the item, if it arrived damaged or incorrect.
Our support team will review your request and provide return instructions if your return is approved.
Please do not send products back before receiving return instructions.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number and clear photos of the item and its packaging. We will review the issue and work with you to arrange an appropriate solution, which may include a replacement or refund.
4. Refund Policy
Once your returned item has been received and inspected, we will notify you of the refund approval status.
If approved, your refund will be processed to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after processing. Actual processing times may vary depending on your bank or payment provider.
Original shipping fees are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs for voluntary returns, such as changing their mind or selecting the wrong item.
If the return is due to a damaged, defective, or incorrect product, CROWNED SKIN will review the case and provide appropriate return shipping arrangements.
We recommend using a trackable shipping service when returning an item.
6. Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchanges are subject to product availability and approval. Our team will provide further instructions based on your request.
7. Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If your order has already been dispatched, you may need to follow the standard return procedure after delivery.
8. Late or Missing Refunds
If you have not received your refund after the stated processing period, please:
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Check your original payment account.
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Contact your bank or payment provider.
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Contact our customer support team if the refund is still missing.
We will be happy to assist you in checking the refund status.
9. Policy Updates
CROWNED SKIN reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.
Customers are encouraged to review this policy periodically.
10. Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Brand: CROWNED SKIN
Customer Support Email: mztrynkktbwsltnhtaatnjmzwtyysy@gmail.com
Our customer support team will do its best to respond to inquiries within 1–2 business days.
Thank you for shopping with CROWNED SKIN.